Table of Contents

Linking with Bureaus

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Purpose

This guide shows you how to create a link between an organisation and a bureau, and how to break that link if required.

Background

Organisations can invite a Bureau to access their data in Parolla. This allows the bureau to operate the organisation account as if it was an administrator of the account.

The Bureau can assign particular staff to manage the account, or allocate specific roles to them.

The organisation account subscriber is the ultimate owner of the information. They can choose to unlink the Bureau or revoke access and invite another Bureau in the future.

Account Actions

Inviting a Bureau

For an existing organisation, it is the actual organisation that must initiate the link to the Bureau by sending them an invitation.

This is done from the organisation menu, under Settings > Organisation Users and clicking on the Invite Bureau Button.

This will open a popup requesting the email address of an employee at the Bureau Organisation. Enter their details and Parolla will send them an email with a confirmation link enclosed.

An organisation can only have one Bureau connection. However, additional advisers can always be added in a personal capacity just like any other invited user.

Bureau Agent Accepts Link

The invitation from the organisation will appear under the target agents personal invitations page.

Accept invitation

A pop up message will open, asking the user to select which Bureau they want to use to connect to this organisation.

Choose the desired Bureau and Accept the connection.

Assign Agents to the Organisation

The next step is to assign Bureau agents to manage the new client organisation. This is under Clients > View clients.

Click on the Edit Staff Roles button

Click on the Edit Staff Roles button to open the next page.

Add or remove agents, and change their permissions levels in this page.

Disconnecting a Bureau & Client

There are two methods of disconnecting a Bureau from a client organisation.

Bureau Breaks Link With Client

The Bureau can break the link with the organisation from the edit client organisation page.

Break link with client.

Client Revokes Access For Bureau

The client can revoke Bureau access from their user page under Settings > Organisation users and clicking on the Revoke access button.

Revoke Bureau access

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