How To Give Your Best Customer Support

Question and answers on yellow signage post for best in class customer service

We’re consistently commended for our best in class levels of customer support. We aim to answer our customers questions promptly, correctly, and with respect. I recently contributed to an article on customer support in Software as a Services products. I was asked to outline some of the principles and tools that we apply. Answering your customers question correctly and sportively … Read More

Gender Reporting

Pink weighing scales selected to demonstrate gender equality and inequality

Gender reporting is an upcoming requirement for companies to publish data on gender balance in pay scales across bands for all employees. In Europe women earn on average 14% less than men. The figure for Ireland in 2018 was 14.4%. The Gender Pay Gap Information Bill was published in 2019, but was delayed, and is now being redrafted for 2021. … Read More


Man and woman shaking hands in an office

Trying to decide if it is better for you to claim EWSS or get your employees to claim PUP? If the business has remained open and the employees are still working albeit sorter hours, eg restaurant which is still serving takeaway, employees cannot claim PUP. EWSS can be claimed If the business is closed and the employees have been temporarily … Read More

Employment Wage subsidy Scheme 4

Covid 19

It was announced on 19 October 2020 that Ireland will be placed on level 5 of the Plan for living with COVID-19 from midnight Wednesday 21st October. As a result, the COVID-19 Pandemic Employment Payment (PUP) will be increased.  The EWSS is also being amended to align with the amendment to PUP until the end of January 2021. This means that there will … Read More

Dummies Guide to Payroll in Ireland

man working on laptop

Setting up a company Payroll in Ireland for the first time? Finally got to the stage when you can afford to pay an employee and perhaps even yourself but don’t know where to start? Firstly, WELL DONE It’s a huge achievement to be at the stage that you can afford to pay yourself and others. For the novice, running a … Read More

Multi Factor Authentication Security

restricted access

As of 15th September 2020 we have implemented multi factor authentication as an optional security enhancement for all users. Multi-factor authentication is an electronic authentication method in which a computer user is granted access to a website or application only after successfully presenting two or more pieces of evidence to an authentication mechanism: knowledge, possession, and inherence.  Wikipedia Multi factor … Read More

Employment Wage Subsidy Scheme 3

Covid 19

If you had employees who weren’t eligible for TWSS you may be able to claim the EWSS Sweep back for them for July and Aug. This includes any new employees. Revenue request that you complete a Sweepback CSV Template with the following information. Revenue employer registration number PPSN of the relevant employee Employment ID of the relevant employee On the … Read More

Employment Wage Subsidy Scheme 2

Covid 19

EWSS is about to go live for 1st of September. At the start of August we sent a message about the new support, this is a quick reminder before the first of the September payrolls start happening. As the Covid-19 pandemic continues so to do the changes in Government supports available to businesses. Below we outline information from the July … Read More

Employment Wage Subsidy Scheme 1

Covid 19

As the Covid-19 pandemic continues so to do the changes in Government supports available to businesses. Below we outline information from the July Stimulus package regarding the Employment Wage Subsidy Scheme. Latest overview The Employment Wage Subsidy Scheme (EWSS) was signed into law on the 1st Aug 2020. This is a support paid directly to employers and will fully replace … Read More